Canal Road · Lahore
Privacy Policy
Last updated: 27 October 2026
To run your membership we hold quite a lot of information about you, including your CNIC, your health and your fingerprint. This page explains what we hold, why, who sees it, and what you can ask us to do.
01 Who holds your information
The Compound Gym, Plot 1, Pasco Housing Society, Canal Road, Lahore. We keep your information in the gym's own system.
For any question about your information, ask at the front desk or message us on WhatsApp 0325-0133322.
02 What we hold
When you join
Your name, father's or guardian's name, CNIC number, date of birth, gender, phone number, WhatsApp number, email, home address and emergency contact.
So you can train safely
Your height, weight, fitness goals, and any injuries or health conditions you tell us about.
To confirm it is you
Your signature, your photo, your fingerprint template, and your choice on photo and video consent.
While you are a member
A record of each time you check in, your payments and invoices, and the payment receipts you upload.
03 Why we hold it
- To identify you and run your membership: start date, end date, renewals.
- To let you in at the door, and to know who is in the building.
- To reach you, or your emergency contact if something happens to you at the gym.
- So our trainers know about injuries and health conditions before they train you.
- To record what you have paid and match bank transfers to the right member.
We do not use it for anything else.
04 Your fingerprint
The terminal at the door does not keep a picture of your fingerprint. It keeps a template: a coded record used only to match your finger when you check in. The template is stored on the terminal and in our system.
We use it only to check you in. When your membership expires or is suspended, we remove you from the terminal until you renew. If you stop being a member and ask us to, we delete your template from our system as well.
05 WhatsApp messages
We send messages about your membership on WhatsApp, such as payment receipts and reminders before your membership expires. These messages pass through WhatsApp, which is run by a separate company.
If you would rather not get reminders, tell us and we will stop them. We will still send receipts for payments you make.
06 Photos and videos
We only use photos or videos of you for marketing, social media or promotion if you said yes when you joined. You can change your answer at any time. If you withdraw consent, we stop using photos and videos of you and remove posts of you from our own accounts where we can.
The photo on your membership record is separate. It is there so staff can recognise you, and is never used for marketing.
07 Who sees it
Our staff use your information to run the gym. Trainers see your health details so they can train you safely.
We do not sell your information. We only pass it on:
- to doctors, an ambulance or your emergency contact if you are hurt or taken ill at the gym;
- to the police or other authorities when they lawfully ask for it, or when we report a crime on our premises;
- to our bank, only as far as needed to check a payment you made to us.
08 How long we keep it
We keep your information while you are a member, and after your membership ends so that you can rejoin easily and our payment records stay complete.
If you ask us to delete your information after you leave, we will delete it, except your payment and invoice records, which we keep for our accounts.
09 What you can ask us to do
- Show you the information we hold about you.
- Correct anything that is wrong or out of date.
- Change your photo and video consent.
- Stop WhatsApp reminders.
- Delete your information after you leave, as described above.
Ask at the front desk or on WhatsApp. Before we show you or delete anything, we will check that you are the member, for example by seeing your CNIC at the desk. We aim to deal with every request within 14 days.
10 Children
If you sign up a child for the kids play area, you give us their details as their parent or guardian, and you make these choices for them. This policy applies to their information in the same way.
11 This website
When you join online, what you type into the form and the receipt you upload go into our system, the same as a paper form at the desk.
The site remembers whether you picked light or dark mode, in your own browser.
12 Changes
If we change how we handle your information, we will update this page and its date.