Refund Policy

01 The main rule

That includes days you do not use, changing your mind, moving away, getting busy, or a membership you forgot about.

Your membership starts on the start date we record when we activate it, whether or not you come in that day.

This applies to monthly memberships and the kids play area monthly plan alike.

02 Before your membership starts

If you have paid but your membership has not started yet, you can cancel and get back everything you paid, including the registration fee. Or, if you prefer, we will move your start date instead.

You must ask before the start date. Once the start date arrives, the main rule applies.

03 The registration fee

The one-time registration fee is not refundable once your membership has started, even if the membership later ends early for any reason. It is only refunded in the cases on this page where the membership never starts.

04 Day passes

A day pass is not refundable once you have checked in.

If you paid for a day pass and did not use it, we will not refund it, but we will let you use it on another day within 30 days of payment.

05 Payments that go wrong

• You paid twice, paid too much, or sent us money by mistake. We refund the extra in full once we can see it in our account. Tell us within 30 days of the transfer and send the receipt.
• We cannot find your transfer. We only activate a membership once the money is in our account. If it never reached us, there is nothing for us to refund; please check with your bank.
• We do not accept your membership. If we decide not to activate it, we refund everything you paid.

06 Illness and injury

We do not give cash refunds for illness or injury.

If a doctor's note shows you cannot train for at least 14 days in a row, we may extend your end date by the days you miss, up to 30 days, once per membership. Ask while it is happening or within 7 days after, and bring the note. This is at our discretion.

07 If we close

Short closures, such as a public holiday or a day of repairs, do not change memberships.

If we close the gym for 7 or more days in a row, we extend every active membership by the number of days we were closed.

If we ever close for good, we refund the days left on every active membership.

08 Removal under the Zero Tolerance Policy

The same applies if we end your membership for a serious breach of our Membership Terms.

09 Other things we do not refund

• Unused days at the end of a membership. They do not carry over.
• Moving a membership to another person. Memberships are personal and cannot be transferred or sold on.
• Food and drink from the health bar once served. If something is wrong with your order, tell the counter straight away and we will put it right.

10 How to ask, and how we pay

Message us on WhatsApp or come to the front desk. Tell us your name, the phone number on your membership, what you paid, when, and how, and send the payment receipt if you have it.

We will reply within 7 days. If we agree a refund, we pay it within 7 working days, the same way you paid: by bank transfer back to the account the money came from, or in cash at the front desk if you paid in cash. Refunds are paid in Pakistani rupees.